livehelperchat

Overview of livehelperchat

What it is

Live Helper Chat is an open-source application for live support on websites. It features web and mobile apps, voice, video, and screen sharing. It supports Telegram, Twilio (WhatsApp), Facebook Messenger, and includes bot building capabilities. In production, it handles over 10,000 chats per day with dozens of operators.

Key features

• Bot with the possibility to integrate any third-party AI (e.g., Rasa, ChatGPT, Ollama, Gemini, Dialogflow)
• Tens of thousands chats per day support using ElasticSearch, NodeJS, PHP-Resque - Voice, video, and screen sharing via Agora (paid) or Jitsi (free)
• Integrations with Telegram, Viber, Discord, Facebook Messenger, Instagram, WhatsApp (Twilio), and more - Online users tracking with geo detection - Chat archive, statistics, and advanced agent performance tracking

Use cases

• Providing live chat support on websites - Integrating with multiple messaging platforms (Telegram, WhatsApp, Facebook Messenger, etc.)
• Building and deploying chatbots using third-party AI services - Handling high-volume chat environments with dozens of operators

Getting started

Quick install guide: By cloning repository (requires PHP 8.2 and Composer): cd lhc_web && composer install Then enter in your browser lhc_web/index.php. By downloading from release section: Navigate to https://github.com/LiveHelperChat/livehelperchat/releases and download the most recent release. No Composer dependencies needed. For alternative install methods, see the repository README.

License and pricing

Licensed under Apache-2.0. Open source and free to use.

Based on the project's public README and repository metadata.